IEM Phone Policy

Policy

Our ultimate goal is that each team member works for the good of the team.

Process

An ES should only call the IEM office for issues that their advisor cannot help them with. When an ES does call the IEM office they should be directed to the department who can address their issue. After being directed to that department they will be helped by that person if it is within their job responsibility. The ES will be referred back to their Advisor only if it is the Advisor’s responsibility to help the ES with that issue. IEM staff will follow through with the issue until they are sure that it is being resolved in the proper department. The Advisor will be informed if it is an issue that needs further training.

Parent Referrals to the IEM office

If a parent has a question that is outside of the work responsibility of the ES and/or ES Advisor, they can be directed to call IEM. They should not call if the information they need should be provided by the ES and/or the Advisor. If a call of this type comes into the IEM office, the call will be forwarded to the ESs and/or Advisors work number, and/or an email will be sent informing you of the call and your need to address it with your parent.