Computer Repair/Refresh at the Learning Centers

The Modesto and Ceres Learning Center will begin accepting computer towers and laptops for repair and refresh starting August 4^th. Gizmo has agreed to pickup on Mondays and Wednesday with drops again, on Mondays and Wednesday. Their goal is to complete the refresh and repair within 2-3 day barring any major issue that would need parts ordered.

Please submit your PO and attach a copy of that PO on the item you are dropping off. The Learning Centers will not accept any item without a copy of the PO attached. Gizmos stated that the process for refresh/repair will go much quicker if you include any software that you have is included in the drop off.

You are responsible for contacting the vendor you choose to use and let them know that the item is waiting at the Learning Center for pickup.

Procedure for refreshing/ repairing a school owned computer (as stated in ES Manual)

1. Locate a school computer repair vendor and call to make an appointment to take the computer in for repair. (Some school vendors will pick up the computers from a school learning center, if applicable.) Verify the cost for the repair/refresh with the vendor.

 2. If the computer is not under a school warranty plan, email the information on the computer and why you would like to repair it, along with the estimated cost of those repairs (from vendor) to the IT department for approval before proceeding.

 3. Submit a PO for the computer repair/refresh.

 4. Complete the top portion of the Computer Refresh Request form and sign at the bottom of the page and locate all computer serial numbers, warranty information, and software disks for that system.

 5. Take the computer (labeled with your contact information), and all items in #3 and 4 with you either:

a) to the school computer vendor.

or

b) to a Learning Center.

When bringing a computer to the Learning Center:

-Bring only the tower, not the keyboard, monitor or mouse.
-Bring a copy of the PO with you so we can tape a copy on the computer and keep a copy in our files for tracking purposes
-Sign the Computer refresh drop off log at the front desk.
-Please make sure that the vendor knows the computer is at the Learning Center ready for pickup.
-When the computer is returned to the center, you will have 5 days to pick it up.
The Learning Center will not accept any computer without a PO. If you forget to bring one, you can use the ES computer in the lab to print one out and give to the clerk.

6. When picking up the computer, check the Computer Refresh Request form to see that all needed items were completed. Mark the PO as complete.

NOTE: Prior to placing another PO for necessary repairs if computer damage is not covered by the warranty, check with the IT department first. Some older computers may not be worth repairing. Additionally, some damages may need to be charged to a negligent family with a missing materials form.

7. If the computer will be placed with a new family, follow the procedure in the ES Handbook “Computer Ordering and Tracking” document.

Please Note:

*Refresh is when they erase all the information that a previous family had on the computer so that another family can then use it.

*Repair is for computers that are damaged and need to be fixed.

*Please remember that all computers under 3 years old are under warranty.