Email Program Information

 

Outlook For MAC users:

  1. In Mac Mail, go to “Mail” at the top menu bar
  2. Select “Preferences” from the drop down list
  3. In the new window, select “Accounts” from the top menu bar
  4. Select “Advanced”
  5. Make sure the box next to “Remove Copy from server after retrieving a message:” is selected
  6. Then select “After One Day” or “Right Away” from the drop down list.
  7. To immediately remove all emails from the server and fix the problem click the “Remove Now” box.
  8. By making this selection, you are telling your email browser to download all of your mail messages on the IEM server into your browser.  Keeping messages on the IEM server is what “clogs” people’s mailboxes causing the “MAILBOX IS FULL” error message.

 

Outlook For PC Users:

  1. In Outlook, go to “Tools” from the top menu bar
  2. Select “Email Accounts” from the drop down list
  3. Select “View or Change existing email accounts” then click “Next”
  4. Select your IEM email account from the list then click on “Change”
  5. Select “More Settings”
  6. Select the “Advanced” tab
  7. Under the Delivery section, make sure the box is UNCHECKED next to “Leave a copy of messages on the Server”
  8. Click “Okay”, then click “Cancel” in the next window.
  9. By making this selection, you are telling your email browser to download all of your mail messages immediately from the IEM server into your browser. Keeping messages on the IEM server is what “clogs” people’s mailboxes causing the “MAILBOX IS FULL” error message.

 

 

Outlook Express Program

 

For MAC users:

  1. Open Outlook Express
  2. Select “Preferences” from the drop down list (ver. 4 and 4.5). 

Choose Tools tab (ver. 5.0)

  1. Select Preference (ver. 4 and 4.5). 

Select “Accounts” from the top menu bar (ver. 5.0)

  1. Click on the Advance tab (ver. 4 and 4.5).  Make sure the box next to “Remove Copy from server after retrieving a message” is selected.

Select “Mail Tab, select the expedient Mail Account and click Edit. Click “Options Tab and remove the check from “Leave a copy of message on server”. (ver. 5.0)

      5.    Click “OK”

 

For PC users:

Outlook Express 4, 5 and 6

  1. Open Outlook Express
  2. Click Tools in the file menu and select Accounts
  3. Click the Mail Tab and click once on the Expedient Email Account in the account window to highlight it, then click the Properties button
  4. In the Account Properties, click the Advanced Tab
  5. Remove the check from "Leave a copy of messages on server"
  6. Click OK and OK. Click the Close button on the Accounts window.

    Frequently asked Questions about Email (FAQs)

  7. My computer crashed. Please email the instructions on email set.
    Email your advisor for this. They have the initial information sheet for set-up.

    I can't access my webmail account?
    Check if you have a pop-up blocker in effect. If so, disable it for this web address.

    I am always getting quota exceeding warnings, I am purging all of my deleted messages, so I'm not sure what else I should do.

    Check all the folders in your web mail. Especially any folder that saves a copy of your outgoing messages. Delete any unneeded messages

    I can't send mail through my IEM account. What's wrong?

    There is a sea change out there in the Internet world. More and more ISPs(Internet Service Providers, like Earthlink and Inreach) ISP's do not allow their customers to send E-mail out using a third party SMTP server(i.e.mail.ieminc.org).The primary reason for this is to restrict SPAM(junk email) Our most recent research has revealed that the following ISP's require their customers to use their own ISP's SMTP servers: Earthlink, Comcast, Sympatico, AT&T, Charter Communications, NetZero/Juno, MSN, SBC, and RCN.

    If your ISP doesn't allow you to send E-mail out using a third party SMTP server, we recommend that you contact them directly to verify their SMTP server settings.

    During our most recent research, we were able to identify the following SMTP server addresses:
    Earthlink: smtpauth.earthlink.net (To verify, visit http://www.earthlink.net)
    Comcast: smtp.comcast.net (To verify, visit http://www.comcast.com)
    Sympatico: smtp1.sympatico.ca or smtp8.sympatico.ca (To verify, visit http://www.sympatico.ca)
    AT&T: mailhost.att.net (To verify, visit http://www.att.net)
    Netzero: smtp.netzero.com (To verify, visit http://www.netzero.net)
    Charter Communications: smtp.charter.net (To verify, visit http://www.charter.com)
    smtp.west.cox.net (AZ, CA, NV); To verify, visit http://www.cox.net
    SBC: smtp.sbcglobal.net ; to verify, visit http://ask.sbc.com/network/index.shtm,Specific Link http://help.sbcglobal.net/article.php?item=4640

  8. SureWest: smtp.surewest.net; to verify visit http://www.surewest.com/

  9. If your ISP doesn't allow you to send E-mail out using a third party SMTP server, we recommend that you contact them directly to verify their SMTP server settings. If they do not then you will have to set up your outgoing mail server with you personal information for your ISP. You will have to select the my server requires authentication option.

    If this is confusing, you may call IEM tech support(1-800-979-4436) after you have contacted your ISP and gotten answers to these questions

    1. Do you allow sending mail through third party SMTP servers
    2. What is your Outgoing mail server(SMTP) address
    3. What is my complete account name
    4. What is my password for my account

      Please note, we suggest you avoid the following ISP providers: AOL, Prodigy, MSN, NetZero, or Compuserve. Many of our users have noted difficulties with email and citrix using these services

      I need to send an email message to a parent but I keep getting the message The following recipient(s) could not be reached: 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1) . What am I doing wrong

      This error occurs when a user tried to send mail and the server blocks the mail from being sent. There a number of reasons as to why this occurs and we will discuss a few of them below.
      1) IEM email is configured to authenticate using POP rather than SMTP. This means that our server verifies who you are based on the incoming mail server, your username, and password. When you check incoming mail, the server opens a gateway of 15 mins where it will allow you to send your mail out to your intended recipients. Should the 15 minutes pass, the server no longer recognizes who you are and will need to verify security again using the incoming mail server.
      The issue starts when email clients (such as Outlook) have an option set to send messages immediately. When you send a message immediately, your email program skips the authentication (verification) process and tries to send without receiving. If this happens after the 20 minute gateway closes, the server gets stuck because it has no idea which user is sending this email. It then stops, and says (not literally), "I do not know you, therefore I will not let your mail through".
      Basically, "553, Sorry, that domain isn't in my list of allowed rcpthosts" means that the server is not recognizing you.
      So what are some ways to avoid this? We have methods to stop this from happening in Outlook and Outlook Express.

      A. Click Send/Receive before composing an email. This way, you have 15 minutes to send the email and will not see the error. This is a temporary fix.

      B. (Recommended) You can setup Outlook to automatically check email before sending, this method will completedly solve your problem.

      MS OUTLOOK XP and 2003 and Outlook Express:
      - Open Outlook
      - Click on Tools and choose Email Accounts
      - Click the View or Change Existing Email Account
      - Click Next
      - Click OK and make sure the Outbox is empty.
      - Select the Email Account that you are having problem.
      - Click Change
      - Click on the More Setting Button
      - Click on the Outgoing Server Tab
      - Check My outgoing server (SMTP) requires authentication
      - Click on Log on to incoming server before sending mail.
      - Click OK.
      - Click Next
      - Click Finish