CWCS Computer Repair Process

Policy

Only a school owned computer under warranty can be repaired with school funding. (For special consideration of a school computer outside of warranty, contact the IT department.) A computer must be “refreshed” by an approved school computer vendor prior to placing it with another family. All personal information and any software programs that the school does not own must be removed from the computer. A school approved vendor can be used, or the ES may request a new vendor, using the vendor approval process.

(New Dell computers can be refreshed using the disks provided to the ESs through their Area Facilitators. These disks can only be used on the Dell computers.)

Possible Vendors:

Gizmo's Computer Services

Procedure

1. Locate a school computer repair vendor and call to make an appointment to take the computer in for repair. (Some school vendors will pick up the computers from a school learning center, if applicable.) Verify the cost for the refresh with the vendor.

2. If the computer is not under a school warranty plan, email the information on the computer and why you would like to repair it, and estimated cost of those repairs (from vendor) to the IT department for approval before proceeding.

3. Submit a PO for the computer refresh.

4. Complete the top portion of the Computer Refresh Request form and sign at the bottom of the page and locate all computer serial numbers, warranty information, and software disks for that system.

5. Take the computer, and all items in #3 and 4 with you to the school computer vendor.

(You may drop the computer off at a Learning Center, but the Learning Centers are unable to accept a computer that does not have a PO created in WEBfiles for computer refreshing. The computer must be labeled correctly with your contact information and must have a copy of the PO attached. Only the tower will be accepted. You must drop off the computer with a clerk. You may not just leave the computer without signing it into the center. Once the computer has been returned to the Learning Center, you will have 2 weeks to pick it up or we will make it available to another family for check out.)

6. When picking up the computer, check the Computer Refresh Request form to see that all needed items were completed. Mark the PO as complete.

7. Prior to placing another PO for necessary repairs if computer damage is not covered by the warranty, check with the IT department. Some older computers may not be worth repairing. Additionally, some damages may need to be charged to a negligent family with a missing materials form.

8. If the computer will be placed with a new family, follow the procedure in the ES Handbook “Computer Ordering and Tracking” document.