Computer Repair/Refresh Process

Policy

Only a school owned computer under warranty can be repaired/refreshed with school funding. A computer must be “refreshed” by an approved school computer vendor prior to placing it with another family. All personal information and any software programs that the school does not own must be removed from the computer. A computer under warranty must be repaired by the company listed on the warranty paperwork only. For a refresh, a school approved vendor can be used, or the ES may request a new vendor, using the vendor approval process.

Procedure

1. Locate the warranty paperwork and call the number listed for information on how to get a repair. Follow their directions.

2. For a refresh, locate a school approved computer repair vendor (or contact local businesses if there is not one in your area already) and call to make an appointment to take the computer in for refresh. Verify the cost for the refresh with the vendor.

3. Submit a PO for the computer refresh, using the information given by the vendor.

4. Complete the top portion of the Computer Refresh Request form and sign at the bottom of the page and locate all computer serial numbers, warranty information, and software disks for that system.

5. Take the computer, and all items in #3 with you to the school computer vendor.

6. When picking up the computer, check the Computer Refresh Request form to see that all needed items were completed. Mark the PO as complete.

7. Prior to placing another PO for any necessary repairs if computer damage is not covered by the warranty, check with your ES Advisor. You will need to determine if the damages may need to be charged to a negligent family with a missing materials form, instead of paid for by school funding.

8. If the computer will be placed with a new family, follow the procedure in the ES Handbook “Computer Ordering and Tracking” document.