Frequently asked Questions (FAQs)-Warranty

How do I get technical support for a student computer under warranty.

For Gov Connection Computer Service-All of the school's computers bought from Gov Connection should have a 3 year warranty. If family reports anything wrong with a system within 30 days, the ES(not the parent) should contact our Gov Connection representative, Keri Lampen, (800-800-0019 option 1, x 33137# ) with the PO#.

Gov Connection post technical phone# is: 1-800-800-0014 x6520. Serial# will be required. Call this number for any reason or if you are not sure where to call. After the 30 days period, ( Parents or ES may) contact the computer manufacturer

HP(and Compaq) Tech Phone 1-800-752-0900

For Apple products warranty info call AppleCare at 800-800-2775, Opt #3

Service Net Warranty Contracts - Main Number 1-800-343-4441. Have your sales invoice and ServiceNet contract on hand.

What does Gov. Connection want, specifically, when a computer under warranty is returned? (Keyboard, mouse, manual, et al.?)
Everything needs to be returned. Please inform your families to keep all packing material, documentation and equipment that comes with the computer system.

What is the warranty on HP printers?
They come with a 1 year parts and labor from HP.( HP Tech Phone 1-800-752-0900)

How do I contact Inreach, the Internet Service Provider for family help?
Have your Account Name and password when contacting the support team at Inreach.
Hours: 6:00am-11:00pm
7 Days a Week
1-888-INREACH
All Times are PST *
http://www.inreach.com/support/index.html